Historically, the aftermarket service business in industrial companies has followed a development path that starts with “service as a necessity”, i.e. to support warranty or break-fix, but not considered as a revenue and profit-generating business worthy of focus. Companies need to continuously invest in the aftermarket service business to ensure a more stable and recurring stream of profit. Dedicated investment in the aftermarket service business is needed to give it a chance to grow, rather than considering it an afterthought.
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Historically, the aftermarket service business in industrial companies has followed a development path that starts with “service as a necessity”, i.e. to support warranty or break-fix, but not considered as a revenue and profit-generating business worthy of focus. Companies need to continuously invest in the aftermarket service business to ensure a more stable and recurring stream of profit. Dedicated investment in the aftermarket service business is needed to give it a chance to grow, rather than considering it an afterthought.
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